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Rate And Safety Expectations

The Public API is designed for customer automation at normal SaaS integration volume, not bulk extraction or unbounded polling. Client expectations:
  • Use narrow filters and pagination for list endpoints.
  • Retry transient 5xx failures with exponential backoff.
  • Do not retry non-idempotent writes blindly.
  • Do not log bearer tokens, API keys, customer contact data, transcripts, or service addresses.
  • Keep request bodies below documented endpoint limits.
If a workflow needs sustained bulk throughput, contact Breezy to coordinate a dedicated import or export path before building around repeated Public API calls.